IFAN - Services


One Answer – Centralized support system

The Financial Services Industry is moving at a very rapid pace and with the ever changing market dynamics, the knowledge one holds is of prime importance and can become the only differentiator. At IFAN, we understand this need.

Therefore, we have gone a step ahead of the rest, in the business of financial services & established our very own professional support cell called ‘One Answer’.

It is created with the intention to be the centre of all information - we call it the ‘One Answer’. Our name is a testament to the kind of services we provide. Our motto - prompt and precise service. It is a One Stop Investment Helpline for all your queries & service requests across products across manufacturers.

  • Help you attain higher productivity
  • Support you and your clients with an unswerving dedication to client service
  • Assisting you in operating the online platform of IFAN
  • Resolution to all your queries within the specified TAT

No one understands and values your precious time as we do. With a panel of experts with rich industry background and expertise in products, advisory & technology, we are well equipped to respond to your queries in less than 24 hrs, incase they are not answered in the first call .

  • Inbound Customer Service Desk : This team provides resolution for all your queries and service requests across products across manufacturers. It assists the Associates to have a ‘ Single Point of Contact’ for all their product related, brokerage related & transaction related queries or service requests.
  • Operations Team : All the operational activities with regards to client, transaction & brokerage management are efficiently managed by this team to provide a hassle free experience for the Associates. This gives the Associates valuable time & opportunity to concentrate more on client engagement & financial advisory.
  • Training & Education : This highly experienced team helps & trains the Associate for using Technology Platform, new product information & Financial Planning tools.

It is your very own professional support cell, created with the intention to be the centre of all information – so we call it the’ One Answer’!

IFAN - One Answer

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Toll free : 1800 22 6784
( Only for BSNL/MTNL telephones )

022 4061 7990

© Copyright -2015 IFAN. All rights reserved

© Copyright -2015 IFAN. All rights reserved

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